Service
Service
Jiaxuanda Technology
Complete Service Support for Automatic Tape Dispensers
1. Pre-Sales Technical Support
Free Machine Selection Service
Recommend suitable models based on customers’ tape types, widths, and cutting requirements, including double-sided tape, foam tape, masking tape, protective film, and high-temperature tape.
Free Sample Testing Service
Customers can send tape samples for testing. We provide cutting videos and test results to confirm smooth operation, no tape sticking, and clean cutting performance before ordering.
Free Technical Information
Provide machine specifications, power details, compatible tape sizes, technical parameters, and product catalogs.
2. Order & Delivery Support
Fast Stock Delivery
Standard models are available in stock and can be shipped on the same day or next business day after payment. We support express delivery, logistics transportation, and export services including packing lists and customs documents.
Bulk Order Discounts
Multiple-unit purchases and long-term partners can enjoy factory-direct pricing, quantity discounts, and annual supply agreements.
Real-Time Order Updates
Production, aging tests, quality inspection, packaging, and shipment progress are updated with photos and tracking information. Customized models include sampling and trial production updates.
Standard Accessories Included
Each machine includes power cable and operation manual.
3. After-Sales Warranty & Repair Support
12-Month Machine Warranty
All machines include a 12-month warranty. Motors and control boards are covered for non-human damage. Consumable parts such as blades and silicone rollers are available at competitive prices.
Remote Video Technical Support
For tape jamming, incorrect cutting length, motor failure, or sensor issues, our technical team provides one-on-one video support to quickly solve common problems without returning the machine.
Factory Repair Service
If remote support cannot solve the issue, customers can send the machine back for inspection and repair. Only replacement parts and agreed logistics costs are charged.
Lifetime Spare Parts Supply
We provide long-term supply of blades, silicone rollers, gears, sensors, control boards, power supplies, and other spare parts to support continuous machine operation.
4. Value-Added Services
Free Operation Training
Provide operation manuals and training videos covering cutting length adjustment, tape residue cleaning, daily maintenance, and basic troubleshooting.
Regular Maintenance Guidance
Provide professional guidance on dust removal, blade cleaning, roller maintenance, and gear lubrication to extend equipment lifespan.
Customized Logo Service
Bulk orders support customized company logos on machines and packaging, helping customers achieve standardized equipment management.
7×16 Hours Online Technical Support
Our professional team provides fast responses for product inquiries, technical consultation, and after-sales service requests during weekdays and weekends.
